Operations Workflow

Many Operations Managers and staff struggle to have a full picture of what is happening in their area of control/responsibility because data can either be stored in different systems or can be held in unhelpful formats on one centralised system.

ERP systems in particular can be almost impenetrable unless users are highly trained. The licenses for users who may only need highly summarised enquiries or very limited transaction capability are also prohibitive in many cases.

Similarly, building rules and structure into standard software can be challenging, especially if it is procedural rules to handle the inevitable exceptions which crop up. It can also be difficult to react quickly to business and organisational change using standard software.

Portal technology, and iport in particular, produces a different dynamic in operational workflow by presenting a more intuitive and integrated display with easily seen alerts and full drill down to detail.

Transactions can be captured through the Portal, pre-validated and checked and then used to update the underlying databases affected. Critical information or alerts can be highlighted instantly and visibly so that users can see at a glance what is happening and take remedial action where needed.