customer service management

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Key benefits for Front-Line customer service staff:

Function rich contact management software with multiple addresses, multiple contacts and
powerful service log tracking inbuilt.

Track and monitor every service incident through a step by step process to resolution

Extensive worknotes that let you record in as much detail as you need every contact point

Powerful reporting and inquiry functions to keep you informed

Early warning systems to keep service levels as high as your customer's expectations

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Key benefits for Customer Service Managers:

Incident tracking across all stages of resolution and visibility of every contact point

Upload documentation and images to service incidents (e.g. documentation, drawings etc)

Total view of all service demand on the business at all times

Customisable so you can build in your own service and resolution process

Powerful reporting and inquiry functions

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Key benefits for Enterprise managers:

Allow your customers access to improve service to them and dramatically reduce costs for you

See the whole picture - not just a snapshot - and see it from your customer's point of view

Link service to other internal functions such as sales and project management

Powerful reporting and inquiry functions to keep you better informed

Fully customisable so that the system will grow and adapt as you grow and change.